Privacy Policy for Flip

Last Updated: 12th November 2024

Introduction

Welcome to Flip! We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit and use our website, Flip (flipsocial.app), and any other services provided by Flip (collectively, "our services").

By using our services, you consent to the collection and use of your information in accordance with this policy.

1. Information We Collect

We collect two types of information from users of Flip:

  • Personal Identifiable Information (PII): This includes information you provide directly to us, such as your name, email address, phone number, billing information, and any other data you may choose to share.

  • Non-Personal Information: We collect non-identifiable data such as cookies, usage statistics, IP addresses, browser type, and other technical details that help us improve our website and services.

Special note: If you are a creator or vendor, we may also collect payment-related information through third-party payment processors (e.g., Stripe, PayPal).

2. How We Collect Your Information

  • Information You Provide: When you sign up for Flip, submit a form, or communicate with us, we collect personal information directly from you.

  • Automatic Data Collection: We automatically collect non-personal information through the use of cookies and other tracking technologies when you visit Flip.

  • Payment Data: When you process payments through Flip (e.g., for licensing content), we may collect payment-related data through our payment processors. Flip does not store sensitive payment details; these are processed securely by our third-party providers.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide and Improve Our Services: We use your data to facilitate your use of Flip, process payments, and deliver personalized content and features.

  • Communication: We may contact you with important updates, promotional offers, or other relevant communications related to Flip.

  • Marketing: We may use the data to deliver targeted advertisements and marketing content to enhance your experience.

  • Analytics: To improve the performance of our website, we use data to monitor and analyze usage patterns, including tracking behaviour and performance metrics.

4. Public Nature of Content

By using Flip, you understand and agree that all video content, posts, and other shared media uploaded to the platform will be publicly visible to other users and visitors. Additionally, your username, handle, and profile information will also be publicly accessible.

  • Publicly Shared Content: Any videos, photos, or other media that you upload to Flip will be available for public consumption. This content may appear in search engines, be shared across social media, and be viewed by anyone who visits the platform.

  • Username/Handle: Your chosen username or handle will be publicly visible and can be associated with the content you post.

5. Licensing of Content

By uploading content to Flip, you grant Flip a license to use, distribute, and monetize that content. In addition, third parties (such as advertisers, brands, or other users) may license your content through Flip’s digital rights platform. You will receive compensation for any licensed content that is used by third parties as per the specific licensing agreement.

  • Content Licensing: Your content may be used by Flip or third parties for commercial purposes, such as advertisements, marketing campaigns, or other promotional uses. You will be compensated for these licenses according to the terms of our licensing agreement.

  • Payment: Compensation for licensed content will be provided through Flip’s payment system, and you will be notified of earnings related to the licensing of your content. Payments will be processed securely and promptly, and detailed reports will be available via your user dashboard.

6. Third-Party Services and Sharing

We may share your personal information with trusted third-party vendors and service providers that assist us in providing our services. These include:

  • Payment Processors (e.g., Stripe, PayPal) for processing financial transactions.

  • Advertising Services for delivering targeted ads.

  • Analytics Providers (e.g., Google Analytics) for analyzing performance and user behaviour.

Third-Party Cookies: Flip uses third-party cookies (e.g., Google Analytics, Facebook Pixel) for tracking, advertising, and analytics purposes. These cookies help us deliver a personalized experience and ads.

Third-Party Platforms: Flip may also share your content with third-party platforms for promotional purposes or to enable content licensing. You will receive compensation for any licenses sold through these platforms.

7. Cookies and Tracking Technologies

Flip uses cookies and similar technologies to improve your user experience, provide personalized content and ads, and analyze site traffic. By continuing to use Flip, you consent to the use of cookies as described in our Cookie Policy. You can control and manage your cookie preferences through your browser settings. Please refer to our separate Cookie Policy for more detailed information on how we use cookies and how to manage them.

8. Your Rights Under GDPR

As a user based in the European Union, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to Access: You can request access to the personal data we hold about you.

  • Right to Rectification: You can request corrections to any inaccurate or incomplete personal data.

  • Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

  • Right to Restrict Processing: You can request that we limit the processing of your data in certain circumstances.

  • Right to Object: You can object to the processing of your personal data, especially for direct marketing purposes.

  • Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and to transfer that data to another provider.

  • Right to Withdraw Consent: If processing is based on your consent, you can withdraw it at any time by contacting us.

To exercise any of these rights, please contact us at team@flipsocial.app.

9. Data Retention

We retain personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. After the termination of your account or content deletion, data retention may vary depending on our legal and business obligations.

  • Content Retention: We may retain your publicly shared content on Flip for as long as it is licensed or in active use.

10. Data Security

We take reasonable measures to protect the security of your personal data. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security. Flip uses encryption and secure storage protocols to protect your personal information.

11. Children’s Privacy

Flip does not knowingly collect or solicit personal information from anyone under the age of 13. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by updating the policy on this page. Please check this page regularly to stay informed.

13. Contact Us

If you have any questions about this Privacy Policy, our practices, or the way we handle your personal data, please contact us at:

Flip
Email: connect@flipsocial.app
Address: 128 City Road, London, EC1V 2NX, United Kingdom